How many cities is Homecare operational in?

We are currently present in Bangalore, Chennai, Delhi & NCR, Hyderabad, Pune, Vijaywada and Mumbai.

 Are your Service Providers qualified ?

Absolutely! We only bring in professionals who have been recommended and certified by experts.We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with Homecare. All professionals are also required to complete an assessment test to verify their qualifications. Most of them have more than 8 years of experience in his/her field.

 What happens if the Service Provider damages anything?

In the unlikely event of our team damaging something, you can email us at [email protected] or give us a call @ 1860-123-4569

 Does someone have to be home when the Service Provider comes?

Yes, it is advisable for you to be around when the job is getting done. You are requested to take care of your personal belongings or valuables in the presence of our Service Providers. Homecare will not be liable for any damage or theft arising in case of failure to do so.

 What happens if the Service Provider does not arrive on time?

We immediately arrange for a replacement and schedule a time convenient to you to do the job or register a cancellation of the service requested. You can track the location of all our Service Providers using the HomeCare App on your phone. This would let you know how far the Service Provider is from the customer�s home

 What happens in case the requested job takes more time than expected?

We at Homecare understand that your time is valuable and are always striving to limit the time spent by Service Providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.

 How do i reschedule a job booked on Housejoy?

Please do email us at [email protected] or call our support team on 1860-123-4569. However, the most convenient way is to reschedule a job through our Android or iOS app. For more information, check the Order related FAQs

 Do i have to organize supplies or would the Service Provider bring his own?

All supplies would be purchased by the Service Provider after consulting with you. We would assume basics such as ladder and cleaning cloth be available at your home. A bill would be provided for all the purchases made by the Service Provider.

 Can i place a service request without registering on your site?

While we highly recommend you register with us first, you could place a service request on our app/site without registering with us. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.

 How are the professionals rated?

After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app.

 What if I am not happy with the service or the service provider?

If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc please report it to our Customer Support Desk at 1860-123456-9 or mail us at [email protected]. It is advised to do this within 24hrs of your service.